ManeMessage's shop policies

ManeMessage

ManeMessage

Your gateway to great shopping.

Mane Message specializes in hair ties, tie dye hair ties, tie dye headbands, solid headbands, wire fabric headbands, vintage french barrettes, simple small baby bow headbands and other hair accessories that double as bracelets. Most order ship in 24 HOURS! Wholesale prices are available upon request.

Please read Mane Message's policies for more information about shipping: http://www.etsy.com/shop/ManeMessage/policy

Mane Message is the original Etsy shop that sells elastic tie dye hair ties, headbands and solid elastic hair ties. Our hair accessories are handmade from soft stretchy elastic that doesn't leave dents in your hair. Mane Message has been happily serving the Etsy community for over three years. Quality, trend conscious color combinations and an emphasis on customer service are what set Mane Message apart.

Please send me a conversation or email me at olivia [!at] manemessage.com if you have questions, concerns, custom requests or want to learn more about wholesale.

Conversation (and/or email) Replies:
1 Business Day

Processing Time (starts after payment is received):
1-3 Business Days (Normally within 24 hours)
  • Welcome

    Please check out my About page to learn about Mane Message and creator Olivia:


    Also make sure to check out Mane Message's social media sites for coupon codes and new product information: 

    Twitter: www.twitter.com/manemessage
    Facebook: http://www.facebook.com/manemessage
    Pinterest: http://pinterest.com/manemessagea/
    Instagram: manemessage

  • Payment

    I accept payment via PayPal and Etsy Direct checkout. I also proudly take Etsy gift certificates. 

    Mane Message offers wholesale pricing! Please contact me if you are interested in getting more information.

  • Shipping

    Mane Message will package your order with care and consideration after we have received payment for your order.

    Conversation (and/or email) Replies: 
    Average response time = 1 Business Day

    Processing Time (starts after payment is received):
    1-3 Business days. However - Many weekday orders will ship out within 24 hours! 

    I do my best to get your hair ties shipped out to you as quickly as humanly possible. However, all of my products are handmade and it takes me time to work through each order.

    I do offer rush processing. Please contact me if you are in a hurry to receive your hair access


    Default Shipping Speed and Service:

    I ship USPS First-Class Mail® Parcel (2-5 days) in a package that is size appropriate.


    Shipping Upgrade:

    I do offer shipping upgrades. Please contact me for a quote based on your needs.


    Insurance: 

    My packages are not shipped with insurance, but it can be provided for an additional fee.

    I can also upgrade your shipping speed from USPS First-Class Mail, which takes 2-5 business days to arrive to USPS Priority or Express. Please let me know your time frame and I'll provide you with a quote. 

    Please note that shipping upgrades do not bypass the processing time that is outlined above. 


    Address Changes / Wrong Address:

    If you accidentally entered the wrong address when filling out your transaction don’t panic, it happens to the best of us. Please contact me ASAP to correct the address. 

    If for some reason I have already shipped your package you will be responsible for contacting USPS and if the package gets sent back to me you will need to pay for return shipping. 

    Tracking Information (domestic orders only):

    When your order ships you should receive an email that includes your USPS tracking number.

    Other Notes About Shipping:

    Once I drop your package off at the Post Office it's delivery speed is out of Mane Message's control. 

    I'm happy to help you locate your tracking information and assist you with the shipping process, but please keep in mind that USPS is a separate entity from Mane Message. 

    Mane Message is not responsible for any USPS lost packages. Please contact USPS if you fear your package has been become lost in the mail. It is not Mane Message's responsibility to contact USPS about a lost/missing package. I can provide insurance for your packages if you are worried about a non-delivery.



    International Shipping:

    I do provide international shipping services. Please respect that I cannot declare your custom forms as a "gift" and/or state that the package is worth less than it is.

    I also ask that international customers are patient when it comes to the arrival of their goods. It can take up to a month to receive your package from Mane Message if it's being shipped abroad.

    Regarding USPS custom numbers: It is normal for international packages to appear to have stopped being updated on the customs number when they leave the USA (often will stop being tracked in Los Angeles, CA). This is due to the fact that once the package leaves the USA it gets transferred to your local postal service and is no longer scanned using USPS's technology. Do not worry if this happens to your customs number. If you are concerned about the time it is taking please contact your country's postal service for more information. Mane Message cannot do this for you.

  • Refund and Exchange

    I'm happy to give refunds if you are not 100% satisfied with your order.

    Please understand that you might have to pay for the return shipping, but it really depends on the particular circumstance. 

    Please contact me here on Etsy or at olivia [!at] manemessage.com if you are at all unsatisfied with your order. I value my customer service and want every one of my customers to be happy with their transaction.

  • Additional policies and FAQs

    1. All of Mane Message's products are created in a non-smoking environment.

    2. I wash my hair ties in laundry detergent to make sure the dye I use doesn't bleed on my customers. If this might upset your personal allergies please let me know and we can work together to make accommodations based on your needs. 

    3. I am more than happy to make custom orders. Just message me and we can discuss your ideas. Examples of custom orders would be if you wanted a special color, size or amount.

    4. I do sell wholesale. Please message me for pricing or email me at olivia [!at] manemessage.com